Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, fill out a form, or communicate with us. This may include your name, email address, and any other information you choose to provide.

1.1 Account Information

When you create an account, we collect your name, email address, and a hashed password. We do not store your password in plain text. You may also choose to provide additional profile information such as a display name or avatar.

1.2 Usage Data

We automatically collect certain information about your device and how you interact with our service. This includes your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences, understand how you use our service, and improve your experience. You can control cookies through your browser settings, but disabling them may affect certain features.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our service
• To process transactions and send related communications
• To send technical notices, updates, and support messages
• To respond to your comments, questions, and requests
• To monitor and analyze usage patterns and trends
• To detect, investigate, and prevent fraudulent or unauthorized activity

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We use Chatwoot to provide customer support chat. When a page loads, Chatwoot may create an anonymous chat session, store a conversation cookie in your browser, and receive the current page URL, referrer, and standard request metadata. We do not proactively send your account name, email address, or internal user ID to Chatwoot. We may also share information with providers who perform services on our behalf, such as hosting, analytics, and email delivery. These providers are contractually obligated to protect your information.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our service. We may also retain certain information for legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing our agreements.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to object to or restrict certain processing activities
• The right to data portability

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Third-Party Services

Our service may contain links to third-party websites, plugins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party services and are not responsible for their privacy practices. We encourage you to read the privacy policy of every service you visit.

8. Children’s Privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a prominent notice on our service prior to the change becoming effective. Your continued use of the service after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at the contact page.